This page includes all the latest updates that we are sharing with our client base to help with the ongoing spike of COVID-19 cases in mainland China. As always, if you have specific questions related to your health insurance cover at this uncertain time, we recommend seeking clarification from your insurance provider or China Expat Health – please get in touch. We are happy to help. In the meantime, stay healthy.

Healthcare in Shanghai

Sino-United Health

Can the clinics or hospitals treat patients with a serious case of COVID? Only the main hospital in Huangpu (1 Ningbo Road (main entrance is located on Middle Jiangxi Road)), and if the patient needs to be hospitalized the recommendation from Sino-United would be to go to a public hospital.

Is there a virtual hotline/support service at this time if people need to speak to a doctor when they are isolating at home? They have an online service, where clients can talk to the doctors and order medicine. Details in the flyer which can be downloaded here.

Is there a pharmacy delivery service at this time if people need medication delivered when they are isolating at home? See flyer here. For now all fever/cold related medication (or Paxlvoid) has to be collected from the hospital or clinic pharmacy, existing patients can consult the doctor over phone call then arrange someone to pick it up. New client has to visit the fever clinic at the hospital then pick it up themselves.

Jiahui Health

Can the hospital treat patients with a serious case of COVID? Only the main hospital can treat patients with a serious case of COVID not clinics.

Is there a virtual hotline/support service at this time if people need to speak to a doctor when they are isolating at home? Jiahui have online consultation with a medication delivery service. The online services can be accessed by scanning the below QR code (in WeChat).

Is there a pharmacy delivery service at this time if people need medication delivered when they are isolating at home? Can be arranged using the attached QR code (in WeChat).

United Family Hospitals in both Puxi and Pudong can accept COVID positive patients. Shanghai Pubin Children’s Hospital 上海浦滨儿童医院 can accept COVID positive children. Please note that Delta Health and the private section of SEIMC are unable to treat COVID patients.

In terms of public hospitals, both Shanghai Children’s Medical Center and Renji Hospital are offering online consultations. Please note that online consultations are not standardly covered by health insurance, so you will need to check ahead of time.

We would also suggest following the WeChat Official Accounts of many of the main private hospitals, since many of the latest updates will be posted there, details as follows:

  • Sino-United Health – WeChat Official Account ID = SinoUnited_Health
  • Jiahui Health – WeChat Official Account ID = Jiahui-Health
  • Shanghai United Family Hospital – WeChat Official Account ID = SHUexpats
  • ParkwayHealth – WeChat Official Account ID = Parkway_BaiHuiYiLiao
  • Shanghai East International Medical Centre – WeChat Official Account ID = SEIMC58799999
  • GHC GlobalHealthCare – WeChat Official Account ID = GHCSHANGHAI

Healthcare in Beijing

Beijing United Family Hospitals and Clinics (BJU)

Can the clinics or hospitals treat patients with a serious case of COVID? At this moment BJU are allowed to admit patients with serious covid complications into the hospital.

Is there a virtual hotline/support service at this time if people need to speak to a doctor when they are isolating at home? BJU has their “internet hospital” available, though only from 9am to 6pm. Their emergency room is open 24 hours as always and their call center number 400-891-9191) as well.

Is there a pharmacy delivery service at this time if people need medication delivered when they are isolating at home? They have pharmacy delivery service, however the delivery service in the city is a bit “messy” at the moment, many delivery companies are having trouble with delivery orders.

There is a fever clinic at United Family Clinics Jianguomen Clinic (adults and children), Financial Street Clinic (adults), Tianzhu Clinic (adults and children) and at the Rehabilitation Hospital near the main hospital in Lido. They operate normal office hours and for mild cases only. At the UFH Women’s and Children Hospital (adult women and children) and at the ain hospital in Lido they have 24/7 fever center for moderate and severe symptoms.

OASIS International Hospital

Can the hospital treat patients with a serious case of COVID? OASIS have a new 24/7 fever clinic and are treating covid/fever patients with IV infusions.

Is there a virtual hotline/support service at this time if people need to speak to a doctor when they are isolating at home? They are booking current patients with video consults, when available, but they encourage patients to use our fever clinic or come to the hospital due to the inefficiencies in shipping. OASIS are not promoting any special video consult service at this time but patients can call our 400 (400-8762-747) number to request special services.

Is there a pharmacy delivery service at this time if people need medication delivered when they are isolating at home? They do shipping by some requests but due to bottlenecks its best to go to their fever clinic or book with a doctor or go direct to the pharmacy and pay with cash.

We would also suggest following the WeChat Official Accounts of many of the main private hospitals, since many of the latest updates will be posted there, details as follows:

  • OASIS International Hospital – WeChat Official Account ID = OASIS_Hospital
  • Raffles Hospital Beijing – WeChat Official Account ID = RafflesHospital_BJ
  • Beijing United Family Hospital and Clinics – WeChat Official Account ID = BeijingUnited

China Expat Health | Health Insurance Specialists If you are concerned that your current health insurance plan might not be sufficient for your needs at this uncertain time and are interested in us reviewing (free-of-charge, no obligation) your insurance cover to ensure you are fully protected – or can be better protected in the future – please get in touch. We are happy to help. In the meantime, stay healthy.