Claim mailing address: Allianz China General Insurance Company Ltd., Shanghai Branch, Unit 1408, 14F Shanghai Tower, No.501 Middle Yincheng Road, Pudong New Area, Shanghai 200120, People’s Republic of China
You need to contact your insurer before you receive any of these treatments unless it’s an emergency. If it’s an emergency you, a friend or a family member must notify the insurer within 48 hours.
1. All in-patient benefits listed (where you need to stay overnight in a hospital)
2. Day-care treatment
3. Expenses for one person accompanying an evacuated/repatriated person
4. Kidney dialysis
5. Long term care
6. Medical evacuation (or repatriation, where covered)
7. MRI (Magnetic Resonance Imaging) scan. Treatment Guarantee is not needed for MRI scans unless you wish to have direct settlement, i.e. you wish that we pay the costs directly to your medical provider
Once you receive treatment ensure the medical provider gives you a chopped medical fapiao, medical report including diagnosis and list of medications prescribed
If available you can submit your claim via the insurance company’s website or app
Download a claims application form form the ‘Download Useful Documents’ section of this page and complete the form as best you can.
Scan and send all documentation including the claim application form to [email protected]
The insurer will then confirm that all documentation is in order and will ask you to submit the original claim documents to the insurance company. If it is a non-China claim scanned copies may suffice.
The insurer will email you the claim application result and will reimburse eligible claim amounts to you bank account.