Ping An Health Customer Center

Contact Your Insurer

Contacting The Emergency Services

  • Call an ambulance: 120
  • Call the fire department: 119
  • Call the police: 110

Download Useful Documents

You can download useful documents below

Direct Billing Network List
Claim Application Form
Policy Wording
Service Guide

Contact Us

If you’re having any difficulties with your insurance company and need our help, fill out the below form

Pre-authorization Items

You need to contact your insurer before you receive any of these treatments unless it’s an emergency. If it’s an emergency you, a friend or a family member must notify the insurer within 48 hours.

1. Any examination with a unit price of more than RMB5,000
2. A durable medical equipment with a unit price of more than RMB10,000
3. A drug with a unit price of more than RMB10,000
4. Purchasing or renting an insulin pump and its ancillary equipment
5. All inpatient treatments and surgeries (including outpatient surgeries)
6. Outpatient kidney dialysis and outpatient electrotherapy, chemotherapy and radiotherapy of cancer for the first time
7. Home care/hospice care

High-cost Providers

Some insurance plans do not have full cover in the below medical facilities. To check whether your plan provides cover in these facilities refer to your insurance card or insurance certificate.

1. Beijing United Family Hospital and Clinics
2. United Family Liangma Clinic
3. United Family Jianguomen Clinic
4. United Family Shunyi Clinic
5. Beijing United Family Rehabilitation Hospital
6. United Family New Hope Clinical Center
7. United Family CBD Clinic
8. United Family Financial Street Clinic
9. United Family Guangqumen Clinic
10. United Family Wudaokou Clinic
11. Beijing International Medical Center
12. Beijing Taijitang Traditional Chinese Medicine Hospital
13. Beijing St. Michael hospital
14. International SOS Clinic Beijing (Managed by Raffles Medical Group)
15. Tianjin United Family Hospital and Clinics (TJU)
16. Raffles Medical -Tianjintaida
17. Raffles Medical -Tianjin
18. Tianjin TEDA Puhua International Hospital
19. Raffles Medical -Nanjing
20. Shanghai Shidao TCM Clinic
21. ParkwayHealth Jin Mao Tower Medical Center
22. Parkway Specialty and Inpatient Center
23. Parkway Shanghai Centre Medical & Dental Centers
24. Parkway Hong Qiao Medical Center
25. Tomorrow Square International Medical & Surgical Center
26. Parkway Jinqiao Medical and Dental Center
27. Shanghai United Family Hospital and Clinics
28. Shanghai United Family Quankou Clinic
29. Shanghai United Family Clinics - Minhang
30. Shanghai St. Michael Hospital
31. Shanghai Sino United Health
32. Shanghai East International Medical Center
33. Shanghai WorldPath Clinic International
34. Optimum Health Care
35. Shanghai International Hospital(Huashan Worldwide Medical Center (Pudong Branch))
36. SIP Medical and Dental Center
37. SND Medical and Dental Center
38. Qingdao United Family Hospital
39. United Family Wuxi Health and Wellness Center
40. United Family Nanjing Clinic
41. Parkway Chengdu Medical Center
42. Guagnzhou United Family Clinic
43. Guangzhou CanAm International Medical Center
44. Shekou International SOS Clinic
45. Shenzhen CanAm Medical Center
46. Adventist Hospital
47. Matilda Hospital
48. (MMC) Matilda Medical Centre - Central
49. (MMT) Matilda Medical Centre - Tsim Sha Tsui
50. Sanatorium Hospital
51. Gleneagles Hospital
52. Mount Elizabeth Hospital
53. Mount Elizabeth Novena Hospital
54. Parkway East Hospital (formerly East Shore Hospital)
55. Thomson Medical Centre

How To Make A Claim

  • Once you receive treatment ensure the medical provider gives you a chopped medical fapiao, medical report including diagnosis and list of medications prescribed
  • If available you can submit your claim via the insurance company’s website or app
  • Download a claims application form form the ‘Download Useful Documents’ section of this page and complete the form as best you can.
  • Scan and send all documentation including the claim application form to [email protected]
  • The insurer will then confirm that all documentation is in order and will ask you to submit the original claim documents to the insurance company. If it is a non-China claim scanned copies may suffice.
  • The insurer will email you the claim application result and will reimburse eligible claim amounts to you bank account.

Click here to comment on this article. We will answer your questions.